PRIVACY POLICY

1. INTRODUCTION

NEXTGIG ("Platform," "we," "us," or "our") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and services.

By using the Platform, you agree to the terms of this Privacy Policy.

2. SCOPE

This Privacy Policy applies to:

• Visitors browsing the Platform.
• Users purchasing tickets ("Attendees")
• Event organizers ("Organizers")

3. INFORMATION WE COLLECT

3.1 Information You Provide

We collect information you provide directly, including:

• Name, email address, phone number
• Account login credentials
• Billing and payment information
• Event registration details
• Organizer business information (e.g., Company name, tax ID)

3.2 Payment Information

Payments are processed by third-party providers, including Stripe and Paystack.

We do not store full Debit/Credit card details. Payment processors may collect:

• Card number
• Expiry date
• Billing address

These are handled in accordance with their own privacy policies.

3.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users.
• Remember preferences.
• Analyze usage and performance.

You can control cookies through your browser settings.

4. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and operate the Platform.
• Process ticket purchases and payments
• Communicate with you any transactions and updates.
• Manage events and organizer accounts.
• Prevent fraud and enhance security.
• Comply with legal obligations.

5. SHARING OF INFORMATION

5.1 With Event Organizers

When you purchase a ticket, your information may be shared with the Organizer for:

• Event management
• Entry verification
• Customer support

5.2 With Service Providers

We share information with trusted third parties, including:

• Payment processors (e.g., Stripe, Paystack)
• Cloud hosting providers
• Analytics services
• Customer support tools

These providers are obligated to protect your data.

5.3 Legal Requirements

We may disclose your information if required to:

• Comply with laws or regulations
• Respond to legal requests or court orders
• Protect rights, safety, and security

6. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside Canada, including the United States and other jurisdictions.

We take reasonable steps to ensure your data is protected in accordance with applicable laws.

7. DATA RETENTION

We retain personal information only as long as necessary to:

• Provide services.
• Comply with legal and tax obligations.
• Resolve disputes.

8. YOUR RIGHTS (CANADA)

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate data
• Withdraw consent (where applicable)
• Request deletion of your data (subject to legal limitations)

To exercise these rights, contact us using the details below.

9. SECURITY

We implement reasonable technical and organizational measures to protect your data, including:

• Encryption of sensitive information
• Secure servers and access controls
• Monitoring for unauthorized access

However, no system is completely secure.

10. CHILDREN'S PRIVACY

The Platform is not intended for individuals under 13 years old.

We do not knowingly collect personal information from children.

11. THIRD-PARTY LINKS

The Platform may contain links to third-party websites.

We are not responsible for the privacy practices of those sites.

12. ORGANIZER DATA RESPONSIBILITY

Organizers who collect attendee data through the Platform agree to:

• Use personal data only for event-related purposes.
• Comply with applicable privacy laws.
• Not misuse or sell attendee data.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

We will notify users of significant changes. Continued use of the Platform constitutes acceptance of the updated policy.

14. CONTACT US

If you have questions or concerns about this Privacy Policy:

15. CONSENT

By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

By continuing to use NEXTGIG you acknowledge that you have read and understood this Privacy Policy.